I live in Canada and we've been having troubles with the government for 5 years!
My son is 5 now and we have yet to receive a single baby bonus (Canada Child Tax Benefit) since he was born.
Now, there are a few things that interfered with it at the start..
When he was born, the people that filled out his birth certificate (nurses) spelled his last name wrong so it took us years to get that fixed up and get a proper birth certificate.
Also, when he was born I was only 14 (15 two weeks after) and had severe complications with the pregnancy and my health, and so my fiance's (Getting married this October) mom helped us work something out that would give us a chance to figure out how to become proper parents at a gentle pace, that also allowed me to recover from my health problems.
She basically had him for a year and a half in her custody (though we were with him multiple times a week, weekends, full weeks, and even months at a time by ourselves), but since she had him, she was the one to apply for baby bonus at the start.
But since there was a big mess with his birth certificate, it didn't work out.
Since we've had him, my fiance has applied for baby bonus 3 times.
He applied because again I was very young, I didn't have a bank account, and on top of that I suffer from schizophrenia (psychosis), OCD, generalized anxiety disorder, social anxiety, and depression.
And for so many reasons, it just made sense for him to be in charge of everything.
Every time they have refused to give it to us.
Stating that we didn't have any proof that he lives with us, that we have no proof of his existence (Even with a birth certificate), and that a man can not apply for baby bonus if the mom is in the picture.
Mind you, two of those times we have included a note from his pediatrician, notes from his daycare, his preschool, and us stating the entire situation of his living situations as proof of his existence and where he lives.
And they have still denied us saying it wasn't good enough and that it doesn't prove his existence.
We went to a local member of parliament for help (something we were told to do) and he basically just said, "There is no way they'll give it to the father, try again".
Now, I am 20 and my health is in check... I'm on very good medications, and in a psychosis intervention program with multiple therapies (Occupational, regular, and cognitive behavioural therapy) and have nurses that come to my house to check on me on a weekly basis.
My fiance and I have a joint bank account.
Now we are about to apply again, in my name.
With his birth certificate, his SIN, a letter from his pediatrician, a letter from his old daycare, a letter from us(his parents and his grandma), a letter from his preschool, and a letter from his elementary school.
All in hopes that we'll finally get baby bonus rolling.
And on top of that, we are entitled to the money owed over the last 5 years (which is about 26 000) so who knows what kind of battle that will be.
The government is impossible to work with sometimes.
It's incredibly frustrating especially when we're a very low income family (My fiance and I are on disability) and the only money I make besides that is from my art.